We want every experience with La Cour Obscure to feel considered, from discovering a fragrance to receiving it in your hands. If something about your order isn't quite right, or you simply need some guidance, please get in touch and we'll be glad to help.

Returns
Sometimes a purchase may not work out as expected. If you've changed your mind, eligible items may be returned within 7 days of receiving your order.

To be eligible for a return, your fragrance must remain unopened, unused and in its original condition and packaging, including any seals or protective packaging.

For reasons of hygiene and product integrity, we are unable to accept change-of-mind returns once a fragrance has been opened, unsealed, sprayed or used.

Damaged, defective or incorrect orders
If something has arrived damaged or defective, or you've received something different from what you ordered, please get in touch as soon as reasonably possible.

Let us know your order number and what has happened. We may ask for photographs of the item and its packaging to help us understand the issue and resolve it as quickly as possible.

Please keep the affected item and its original packaging while we look into the matter.

Where an item is confirmed to be damaged, defective or incorrect, we'll work with you to arrange an appropriate resolution.

Exchanges
We don't currently offer direct exchanges for change-of-mind purchases.

If your item is eligible for return, you may return it for a refund and place a new order for the fragrance you would prefer.

If you've received a damaged, defective or incorrect item, please contact us before placing another order so that we can help you directly.

The Introduction
The Introduction is designed to give you time to experience Highland, Palemoon and Junon on your skin before deciding where you'd like to go next.

The Introduction is final sale and is not eligible for return or refund, including when unopened or unused.

This does not affect our ability to help if your order arrives damaged, defective or incorrect. If something isn't right, please get in touch and we'll be glad to help.

Refunds
Once your return reaches us, we'll inspect it and let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Please allow up to 10 business days for us to process your refund. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

A few things to remember
Please keep your order confirmation or order number until your purchase is complete.

Returned items should be packed securely so that they are protected during transit. Where the original packaging forms part of the product, it should be returned in its original condition together with the item.

Please don't send a return to an address associated with La Cour Obscure without first speaking with us. Return instructions and the appropriate address will always be provided directly once a return has been accepted.

Need some help?
If you're unsure whether your order is eligible for return, or something simply doesn't seem right, please get in touch. We'd much rather understand what happened and help you from there.